FAQs

Quality FAQs

What is corrosion?

Corrosion is the breakdown of a material due to contact with either a corrosive chemical or another material it reacts with. The latter is known as galvanic corrosion.

What is galvanic corrosion?

Galvanic corrosion is the transfer of electrons from one material to the other which compromises the integrity of that material.

What is prevailing torque?

Prevailing torque is the measure pressure it takes to cause frictional resistance to rotation.

What is Hydrogen embrittlement?

Hydrogen embrittlement is a metal’s loss of ductility and reduction of load bearing capability due to the absorption of hydrogen atoms or molecules by the metal. The result of hydrogen embrittlement is that components crack and fracture at stresses less than the yield strength of the metal.

What is installation torque?

Installation torque is the highest torque needed to install a fastener before axial loading occurs.

What is breakaway torque?

The amount of torque required to start rotation between a fastener and its locking mechanism (such as a nut) when no axial load is present.

What is breakloose torque?

Breakloose torque is the initial amount of torque required to begin decompressing a fastener assembly.

What is seating torque?

Seating torque is the torque that needs to be applied to create a compressive load under the head of the fastener.

What is an axial load?

An axial load is an amount of pulling or stretching force placed on the axis of rotation. One way to think of axial load is when attaching two pieces of wood together with a nut and bolt. Once the nut begins to firmly press against the wood, it begins to exert compression force. As the two pieces of wood struggle to maintain their original shape, force is exerted against the nut and bolt head by the wood. The force exerted against the nut and bolt are the axial load. This load can be increased by adding additional weight to the wood itself.

About Fast-Rite

How long has Fast-Rite been in business?

Fast-Rite opened in December 1992 with our first location in Glendale Heights, IL.

Is Fast-Rite Incorporated?

Yes. Fast-Rite International, Inc. was incorporated in 1992 in the state of Illinois. Fast-Rite de Mexico, S.A. de C.V. is a wholly owned division of Fast-Rite incorporated in Baja California, Mexico.

Where are your locations?

Currently, Fast-Rite headquarters is our 30,000 sq. ft. HQ and Distribution Center located at 1739 Paul Ave. Glendale Heights, IL 60139-2695 USA.

We have 4 other North American Distribution Centers in, Greenville, IL, Cleveland, TN, Mexicali, Mexico, and Monterrey Mexico.  In addition, Fast-Rite in Asia has offices in the Shanghai, China, and Kaohsiung, Taiwan metro areas.

Doing Business with Fast-Rite

Who do I contact with questions about my invoice?

If you have any questions regarding your invoice including pricing, inaccurate billing, a missing or incorrect PO number, or to get a copy, please contact your Sales Representative or contact Customer Service at 888.327.8077.

What if I have browser issues with e-procurement?

If you are having issues with the e-procurement website, please contact Fast-Rite Customer Service at 888.327.8077.

How do I check my order status?

Online Order information is part of our exciting new Customer Portal that will debut in 2019. You may also contact your Sales Representative or contact Customer Service at 888.327.8077.

How can I track my order?

Online Order information is part of our exciting new Customer Portal that will debut in 2019. You may also contact your Sales Representative or contact Customer Service at 888.327.8077.

Do you handle International Orders?

Yes. Procedures vary depending upon the country served. Please contact Fast-Rite Sales Management at 888.327.8077  for approval. Only pre-approved customers with International Orders will be serviced.

How do I request an RMA?

To request a return of a product, please call 888.327.8077 or send an e-mail tocustomerservice@fast-rite.com. Once your request is reviewed and approved, you will be sent a Returns Merchandise Authorization (RMA)  Please note that all return requests must be submitted within 7 days of shipment. Restocking and return freight fees may apply.

 

Where do I send my payment?

Fast-Rite International, Inc
1739 Paul Ave.
Glendale Heights, IL 60139-2695 USA

Where can I find your general Sales Terms and Conditions?

Fast-Rite Sales Terms and Conditions can be found here.

If I qualify as a tax-exempt organization, where do I send my certificate?

Tax exemption forms can be obtained from your state’s website. Please remember to thoroughly complete your state’s Sales & Use Tax exemption form, including the proper authorizing signature.

Send completed certificates to Fast-Rite International  in one of the following ways:

Fax: 630.858.0067

Email: jason.ghionzoli@fast-rite.com

Mail to: Fast-Rite International, Inc
Attn: Accounting
1739 Paul Ave.
Glendale Heights, IL 60139-2695 USA

How do I request a catalog?

With well over 200,000 SKUs and growing constantly, it is no longer practical to print a full-line catalog as it would be thousands of pages. Please contact your Fast-Rite Representative for a specifice catalog or detailed custom list of parts.

What if I still haven't found the answers to my questions?

If you haven’t found what you’re looking for still, please call George at 630.942.6288

Selling to Fast-Rite

Where can I find your general Purchasing Terms and Conditions?

Fast-Rite Purchasing Terms and Conditions can be found here.

General FAQs

Is Fast-Rite ISO Certified?

Yes, Fast-Rite has been ISO 9001 certified for over 20 years. Currently we are certified to the latest revision, the 2015 standard.

Technology

How do I register for the Fast-Rite secure customer web portal?

In order to protect sensitive customer information, we need to build a customer information file in our SAP/HANA system. Please email sales@fast-rite.com or contact Mike Henry at 630.858.0988 to be registered for access.

Is your website viewable in other languages?

Yes, our Fast-Rite website is available in English, Spanish, French and Dutch.  Click on the Select Language link at the top of the home page to select the appropriate language.

Quality & Quality Assurance

Fastener Quality Act

Fast-Rite completely complies with the Fastener Quality Act. (Public Law 101-92)

The enactment of the Fastener Quality Act (FQA) was the result of a number of high-profile fastener failures in the 1980s. An investigation by the Congressional Subcommittee on Oversight and Investigations found alarming shortcomings in industry standards, quality control and safety inspection. In addition they found that many overseas suppliers were supplying counterfeit safety certificates and passing off cheap parts as higher quality.

On November 16, 1990, the FQA, Public Law 101-592, was signed by President George H.W. Bush. The FQA was enacted to protect public safety by: (1) requiring that certain fasteners sold in commerce conform to the specifications to which they are represented to be manufactured, (2) providing for accreditation of laboratories engaged in fastener testing, and (3) requiring inspection, testing and certification in accordance with standardized methods.

The FQA makes it a violation to knowingly falsify or misrepresent the record of conformance for the lot of fasteners; the identification, characteristics, properties, mechanical or performance marks, chemistry, or strength of the lot of fasteners; or the manufacturer’s insignia.

Since its enactment, the FQA has been amended three times (Pub L. 104-113, Pub L. 105-234, and Pub L. 106-34) to further clarify and define the requirements of the original FQA.

The law and amendments has been codified at 15 USC 5401 et. seg. Regulations for implementing the FQA can be found at 15 CFR 280.

MRO Products Proposition 65 Matters

We are compliant in providing warning labels to MRO products sold and shipped to the state of California. For further information go to www.P65Warnings.ca.gov.