Fast-Rite International is an ISO-Certified Component Management Company which provides Fasteners, Stampings, Castings, and Assemblies.
Our staff of experts is dedicated to gaining an intimate knowledge of your business needs and processes.
Interested in becoming a member of the Fast-Rite team? Contact us!
Current Positions (9/19/2019):
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Quality Inspector / Tech
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We are seeking an experienced Quality Inspector/Tech for our Glendale Heights location. The ideal candidate will have prior experience in the fastener industry. We are growing rapidly and looking for an individual that wants to grow with our organization.
General Job Description
- Perform duties of Incoming/Final Inspection
- Follow directions of QA Manager for daily tasks to be completed
- Maintain records of inspection
- Maintain calibration system
- Authorize shipment/release of product
- Compile reports for review by fellow employees and/or customers as needed
- Prepare necessary paperwork for job completion
- Involved in ISO Audit
- Additional requests assigned by management
Other Work Requirements
– Knowledge of Fasteners / Stampings a must!
– High School or equivalency
– Knowledge of SAP System
– Proficient with Microsoft Office and keyboarding
– Ability to use Vision systems and software; demonstrate an understanding of other forms of metrology (such as: Caliper, Tensile, Rockwell, and other hand tools).
– Must have ability to interpret blueprints and/or drawings.
– Must have the ability to work efficiently under time constraints.
– Good math, reasoning, communication skills, and computer skills.
– Must read, write and speak English (Bi-Lingual a plus)
– Ability to lift up to 30 pounds forklift knowledge a plus.
– 2-3 Years Experience Min.
Why Choose us?
We offer a comprehensive benefit package which includes:
- Medical/Dental Insurance
- Life Insurance
- Vision Insurance
- Profit sharing
- Vacation and paid holidays
- 401k Option
The above information has been designed to indicate the general nature and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
We are proud to provide equal employment opportunity for all persons, in all facets of employment. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.
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Position: Customer Service Representative.
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If you’re as sharp as a tack, if you’ve just got that knack for reading people, and if you’re as smooth as silk on the phone…
Then we’d love to harness your smarts, drive and ambition, and help you build a stellar career in Customer Service.
Fast-Rite International has grown to be a supplier of choice for fasteners, stampings, castings and assemblies. We have earned this position by partnering with our customers to solve their unique component management needs with quality products supported by excellent service from motivated and knowledgeable people.
We are looking for a talented Customer Service Representative to join our fast-growing team, located in Glendale Heights, Illinois.
What you’ll be responsible for…
As a member of our Customer Service Team, your role is pivotal to our company’s growth and success.
Your primary responsibilities will be to:
- Process new orders and quote requests
- Perform case management and handle customer service inquiries and inbound calls regarding billing, shipments, incorrect shipments, and freight.
- Enter call data in the relevant CRM databases to assist case management reporting.
In short, you make dealing with Fast-Rite simple, effortless and enjoyable for customers.
How we help you make the most of your skills…
Naturally, you’ll have the tenacity to work independently. But that doesn’t mean you won’t have our support.
- We provide full training in our products, and the pros and cons of different services. We’ll also train you in how to use “our” CRM.
- And your Customer Service Manager is there to provide help when you need it, and leave you alone when you don’t!
This isn’t a sales role. You don’t have to do cold calling (we have a specialist inside sales team for that!).
What you need to bring to the table…
If you don’t like talking on the phone, this probably isn’t the role for you.
Before you rush to send off that resume and shiny cover letter, here are some specifics about what we want:
- Customer service or inside sales experience. You’ve been in an administrative customer service role previously. You have worn a headset before, and you know how to interpret what somebody on the other end of the call is feeling.
- Comfortable talking on the phone. This is a customer service role: the only real way to speak with customers is over the phone. You know how to sound professional and maintain your calm.
- You’re inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.
- CRM experience. You’ll be competent in using CRMs and case management systems.
- You’re organized. There’s a difference between saying you’re organized and actually being organized.
“ So what’s in it for me,” you ask?
- Competitive salary
- Complete Benefits Package (Health, Dental,401(K), etc.)
- And a host of other things that make coming to work a pleasant experience!
How to maximize your chance of success…
If you’re crazy-excited about this position you should follow these steps carefully to maximize your chance of success:
- Prepare a cover letter that is tailored to this role. It must demonstrate you’ve read over this job description and highlight how your background and education is applicable. GENERIC COVER LETTERS will be discarded and not considered.
- Your resume in Word or PDF file. Ensure it has your proper contact information.
No phone calls or emails please!
Job Type: Full-time
Required experience:
- Customer Service: 2 years
- Industrial or Distribution Customer Service: 1 year
Required education:
- High school or equivalent
The above information has been designed to indicate the general nature and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
We are proud to provide equal employment opportunity for all persons, in all facets of employment. Fast-Rite maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.