Join the team!
Fast-Rite International is an ISO-Certified Component Management Company which provides Fasteners, Stampings, Castings, and Assemblies.
1/19/2022
We have several excellent opportunities available for talented, ambitious people!
Customer Service Representative
If you just have that knack for reading people, and you’re the “go to” when people need help… Then we’d love to harness your smarts, drive and ambition, and help you build a stellar career in Customer Service. To apply for this Customer Service Representative position please email employment@fast-rite.com
Demand Planning Analyst
Reporting to the Head of Demand Planning, the Demand Planner will be responsible for collaborating between major functional partners to drive changes and improvements in forecasting, reporting and documentation of the Demand Forecasting and Sales Planning process which flows into the monthly S&OP cycle. This position is responsible for improving customer service levels, helps to increase sales and reduce cost by making multiple critical decisions that will affect production planning, inventory levels, service, and costs.
RESPONSIBILITIES:
• Will assist in developing and executing the Demand Planning process to drive metric accountability and increase cross departmental communication.
• Drives Demand forecasting ownership for key channels and will act as the point person for all forecast details regarding changes vs. Plan, LBE, and prior year.
• Works closely with master data to drive clear and concise mapping of actuals and forecast in the business lens needed to support decision making process internally.
• Leads discussions and interfaces with sales, marketing, and supply planning to obtain, and reporting of necessary information for the Demand Planning process.
• Leads the Demand Review Meeting for customers / items that fall within area of responsibility. • Prepare, analyze, and communicate key performance measures with regards to forecast changes, KPI’s, and risks & opps for area of responsibility.
• Maintains forecast templates and key updates as needed.
• Responsible for supporting the strategic planning process.
• Partners with Supply Chain on order allocation, identification of inventory gaps, and drivers of large variances on forecast and impact to orders.
• Evaluate customer inventory requirements, makes recommendations beneficial to customer and Fast-Rite. Responsible for meeting at customer facility to discuss program account reviews – evaluating usage, including spikes, slow moving inventory, inventory levels of the program, etc.
• Account and program maintenance.
• Coordinate with other departments as necessary to ensure customer requirements are met.
• Assist customers with issues to resolution. Maintain strong working relationship and ongoing communication with customers to preserve a positive customer experience.
• Identify and develop potential sales opportunities.
• Other duties as assigned.
To apply for this Demand Planning Analyst position please email employment@fast-rite.com
Our staff of experts is dedicated to gaining an intimate knowledge of your business needs and processes.
Interested in becoming a member of the Fast-Rite team? Please email us at employment@fast-rite.com!
Fast-Rite is an Equal Opportunity Employer. Fast-Rite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”
We are proud to provide equal employment opportunity for all persons, in all facets of employment. Fast-Rite maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
Looking for A Customer Service Representative to Join Our Team!
Job Summary
If you just have that knack for reading people, and you’re the “go to” when people need help…
Then we’d love to harness your smarts, drive and ambition, and help you build a stellar career in Customer Service.
For over 25 years, Fast-Rite International has grown to be a supplier of choice for fasteners, stampings, castings and assemblies. We have earned this position by partnering with our customers to solve their unique component management needs with quality products supported by excellent service from motivated and knowledgeable people.
We are looking for a talented Customer Service Representative to join our fast-growing team, located in Glendale Heights, Illinois.
What you’ll be responsible for…
As a member of our Customer Service Team, your role is pivotal to our company’s growth and success.
Your primary responsibilities will be to:
- Process new orders and quote requests
- Perform case management and handle customer service inquiries and inbound calls regarding billing, shipments, incorrect shipments, and freight.
- Enter call data in the relevant CRM databases to assist case management reporting.
In short, you make dealing with Fast-Rite simple, effortless and enjoyable for customers.
How we help you make the most of your skills…
Naturally, you’ll have the tenacity to work independently. But that doesn’t mean you won’t have our support.
- We provide full training in our products, and the pros and cons of different services. We’ll also train you in how to use “our” CRM.
- And your Customer Service Manager is there to provide help when you need it, and leave you alone when you don’t!
This isn’t a sales role. You don’t have to do cold calling (we have a specialist inside sales team for that!).
What you need to bring to the table…
If you don’t like talking on the phone, this probably isn’t the role for you.
Before you rush to send off that resume and shiny cover letter, here are some specifics about what we want:
- Customer service or inside sales experience. You’ve been in an administrative customer service role previously. You have worn a headset before, and you know how to interpret what somebody on the other end of the call is feeling.
- Comfortable talking on the phone. This is a customer service role: the only real way to speak with customers is over the phone. You know how to sound professional and maintain your calm.
- You’re inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.
- CRM experience. You’ll be competent in using CRMs and case management systems.
- You’re organized. There’s a difference between saying you’re organized and actually being organized.
“ So what’s in it for me,” you ask?
- Competitive salary
- Complete Benefits Package (Health, Dental,401(K), etc.)
- And a host of other things that make coming to work a pleasant experience!
How to maximize your chance of success…
If you’re excited about this position you should follow these steps carefully to maximize your chance of success:
- Email us your resume and cover letter in Word or PDF file to employment@fast-rite.com. Ensure it has your proper contact information.
Job Type: Full-time
Required experience:
- Customer Service: 2 years
- Industrial or Distribution Customer Service: 1 year
Required education:
- High school or equivalent
The above information has been designed to indicate the general nature and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
We are proud to provide equal employment opportunity for all persons, in all facets of employment. Fast-Rite maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
Looking for A Business Development Representative to Join Our Team!
Job Summary
Work with an industry leader
In 29 years, Fast-Rite International has grown to be a supplier of choice for fasteners, stampings, castings and assemblies. We have earned this position by partnering with our customers to solve their unique component management needs with quality products supported by excellent service from motivated and knowledgeable people.
We are looking for a Business Development Representative to act as the liaison between our Marketing and Sales teams. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.
Responsibilities:
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through cold calls and emails
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) clients and Account Executives
- Report to the Business Development Manager on (weekly/monthly/quarterly)sales results
- Stay up-to-date with new products/services and new pricing/payment plans
Skills
- Proven work experience as a Business Development Representative, Sales Account Executive or similar role
- Hands-on experience with multiple sales techniques (including cold calls)
- Track record of achieving sales quotas
- Experience with CRM software
- Familiarity with MS Excel (analyzing spreadsheets and charts)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Ability to deliver engaging presentations
- BS degree in Marketing, Business Administration or relevant field desired
The above information has been designed to indicate the general nature and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
We are proud to provide equal employment opportunity for all persons, in all facets of employment. Fast-Rite maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
Benefits Offered:
- Competitive salary
- Complete Benefits Package (Health, Dental,401(K), etc.)
- And a host of other things that make coming to work a pleasant experience!
Why Work Here?
“Great co-workers, great environment and we’re just plain awesome!”
Job Type: Full-time
Job Location: Glendale Heights, IL 60139
If you are interested in this opportunity, send your resume and cover letter to employment@fast-rite.com
The above information has been designed to indicate the general nature and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
